At Careertronic Global Services, we strive to provide the best possible experience and value for our clients. This Cancellation and Refund Policy outlines the terms under which services may be canceled, and how refunds will be handled in the case of cancellation.
By engaging our services, you agree to the terms set forth in this policy.
1. Cancellation of Services
a. Cancellation by the Client
- Notice Requirement: If you wish to cancel a service, you must provide written notice to us at least 15 days before the intended cancellation date.
- Project Phase and Timing: If the project is already in progress, the ability to cancel and any associated costs will depend on the phase of the project.
- Pre-Development (Initial Phase): If cancellation occurs before work on the project has started, you will be refunded the deposit, minus any non-refundable initial consultation or setup fees.
- In-Progress Projects: If cancellation occurs after work has begun, the Client will be responsible for paying for all work completed up to the cancellation date.
- Completed Projects: If the project has been completed and delivered to the Client, no refunds will be provided unless the work is deemed incomplete or defective.
b. Cancellation by Careertronic Global Services
Careertronic Global Services reserves the right to cancel or suspend services if the Client:
- Fails to make payments in accordance with the agreed payment terms.
- Provides inadequate or misleading information that affects the successful completion of the project.
- Violates the terms of the service agreement.
- Requests unreasonable modifications to the scope of work after the project has commenced.
In the event of cancellation by Careertronic Global Services, the Client will be entitled to a refund for any unearned fees.
2. Refund Policy
a. Refund Eligibility
Pre-Development (Initial Phase)
If you cancel the service before work has started, we will provide a partial refund of any upfront payment or deposit, minus any non-refundable consultation or setup fees.
In-Progress Projects
If you cancel after development has begun, you are entitled to a partial refund based on the work completed at the time of cancellation.
Milestone-based Payment Structure
If payments were made in milestones, refunds will only apply to unearned milestones based on the work completed at the time of cancellation.
Completed Projects
No refunds will be issued for completed projects where deliverables have been provided to the Client in accordance with the project scope.
b. Non-Refundable Fees
Certain fees may be non-refundable and will be specified in the contract or Statement of Work (SOW). These may include:
- Consultation or initial project setup fees
- Licensing fees for third-party software
- Custom development costs already incurred
- Expenses related to project resources
c. Processing Time for Refunds
Once a refund has been approved, the refund will be processed within 180-240 business days, depending on the payment method used for the original transaction.
Refunds will be issued through the same payment method used by the Client. Refund processing times may vary depending on the financial institution.
3. Dispute Resolution
If the Client feels that the cancellation or refund is not handled fairly or in accordance with the terms of the agreement, they may contact us to resolve the issue. We will work in good faith to resolve any disputes related to refunds or cancellations.
In the event that a resolution cannot be reached, the matter may be escalated to mediation or arbitration, as outlined in our Terms and Conditions.
4. Exceptions to the Policy
Careertronic Global Services may make exceptions to this Cancellation and Refund Policy in certain circumstances. These exceptions may include:
- Custom Agreements: If your contract includes specific terms that override or modify this policy.
- Exceptional Circumstances: If Careertronic Global Services agrees to waive certain fees or refund amounts for reasons such as project delays or client dissatisfaction.
Refund Request Terms
Refund Norms
I understand that the refund will be processed in accordance with Careertronic Global Services' policies and only after a thorough review of the transaction details, including the scope of work performed, payments made, and project progress.
Refund Deduction
I agree that Careertronic Global Services reserves the right to deduct applicable administrative, processing, or other charges from the refund amount as per the company's policies.
Refund Processing Timeline
I acknowledge that the refund may take 90 to 120 working days from the date of submission of this refund request, and may extend up to 180 working days due to unforeseen delays.
Refund Finality and No Further Claims
I confirm that, upon the refund being credited to my account, no further claims, disputes, or grievances will be raised by me regarding this transaction.
Refund Payment Mode
I agree that the refund will be credited through the original mode of payment used, unless otherwise directed by Careertronic Global Services.
By submitting a refund request, I confirm that I have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.
5. Contact Us
Need to cancel or request a refund?
Please contact us using the information below:
Policy Acknowledgement
By engaging Careertronic Global Services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
This policy is subject to change, and we encourage you to review it periodically.